Mission Statement

To provide clean and safe drinking water at adequate pressures; an uninterrupted collection and transportation of waste and storm water; to make provisions for the City's future utility needs through effective planning; and delivery of these services in a cost-effective, courteous, and professional manner.

Specific Functions

Pumping & Distribution:

Operate and maintain City's underground water distribution pipes, valves, and fire hydrants; repair water leaks; shut water off to residents for repair, emergencies, and delinquent accounts; provide 24 hour response to system emergencies. Provide customer service concerning no water, low water pressure, water quality, water meters, and other miscellaneous water problems. Operate and maintain curb boxes, water main valve boxes, and City's potable water pump stations. Operate and maintain the City's water storage tanks.

Sanitary Sewer Collection:

Operate and maintain City's underground sanitary sewer system including pipes and manholes, and operate and maintain the City's sanitary sewer pump stations; provide 24 hour response to system emergencies. Identify and eliminate storm and groundwater from the sewer collection system. Routinely clean and TV inspect the internal condition of the City's sanitary sewer pipe.

Storm Water Collection: Maintain storm sewer pipe, storm inlets and publicly owned open drainage ditches. Respond to flooded areas during and after rain storms and provide 24 hour response to system emergencies.

Water Treatment:

Operate and maintain City's Water Treatment Plant and well fields. Maintain an Ohio Environmental Protection Agency (OEPA) certified chemical and bacteriological laboratory and perform analysis as required by the OEPA. Provide customer service relating to water quality problems.

Water & Sewer Administration:

Provide water and wastewater facilities control and monitoring through a high-tech computer and instrumentation system which includes a 24-hour emergency response to system problems. Manage programs related to the Department including: Wellfield Protection, Backflow/Cross Connection, Water Meter Replacement, and Capital Improvement; and provide short and long-term planning for the various utilities within the division. Process citizen complaints and requests in an efficient and timely manner.